Frequently asked questions

No. Our itinerary planning and customization service is complimentary.

Before launching our travel services, we spent years carefully selecting and building a nationwide network of trusted, high-quality local suppliers. These long-standing partnerships allow us to provide reliable travel resources and services across different regions of China.

We believe in transparent service and always put our travelers first. Thanks to our established relationships with trusted local partners throughout China, we do not charge travelers any additional fee for itinerary planning or customization.

Our revenue comes from our approved local suppliers, allowing us to focus on what matters most: creating high-quality, personalized and culturally immersive journeys in China for travelers from around the world.

It starts with a conversation.

Tell us where you would like to go, when you are planning to travel, who you are travelling with and what you would like to experience.

We will then create an initial itinerary based on your interests and refine it together with you. Once the itinerary, accommodation and arrangements are confirmed, you can secure your journey by paying the required reservation deposit.

After that, we take care of the arrangements and prepare everything for your arrival in China.

A USD 500 reservation deposit is required to confirm your journey.

The deposit allows us to begin securing the arrangements for your trip, including accommodation, transportation, guides and other travel services.

The USD 500 deposit is credited toward your final trip balance.

No planning fees will be charged for your itinerary.

For bookings made within 30 days of departure, full payment may be required at the time of booking.

The remaining balance is due 30 days before your departure date.

For journeys booked within 30 days of departure, full payment is required at the time of booking.

Once the required payment has been received, we can proceed with confirming the relevant travel arrangements.

The remaining balance is due 30 days before your departure date.

For journeys booked within 30 days of departure, full payment is required at the time of booking.

Once the required payment has been received, we can proceed with confirming the relevant travel arrangements.

We understand that travel plans can sometimes change. If you need to cancel your trip, please contact us in writing as soon as possible.

The applicable refund is based on how far in advance you cancel:

Cancellation	Refund
30 days or more before departure	100% refund
15–29 days before departure	70% refund
8–14 days before departure	50% refund
0–7 days before departure	No refund

Refunds are calculated based on the amount paid, after deducting any non-refundable costs already incurred, including confirmed hotels, transportation, airline or railway tickets, experiences and applicable payment-processing fees.

Yes. We understand that a tailor-made journey may evolve as your plans become clearer.

Depending on availability and how close you are to departure, we can usually adjust destinations, experiences, accommodation or the pace of your journey.

Any additional costs or non-refundable charges resulting from changes will be discussed with you before the changes are confirmed.

We will always do our best to maintain the original experience and standard of your journey.

If a confirmed service becomes unavailable due to circumstances beyond our control, we will propose a suitable alternative of comparable quality and discuss the change with you before proceeding whenever possible.

Our journeys are primarily designed as private, tailor-made experiences.

This means your itinerary, transportation, accommodation and experiences can be arranged around your own travel party rather than following a fixed group schedule.

Certain cultural performances, public attractions or special experiences may naturally be shared with other visitors.

Absolutely. This is at the heart of what we do.

Your journey can be shaped around interests such as: History & Heritage · Intangible Cultural Heritage · Food · Traditional Crafts · Nature · Architecture · Local Life · Tea Culture · Wellness · Adventure · Photography

You can also simply tell us what kind of journey you are looking for, and we will help shape the experience around you.

Yes.

For first-time visitors, we can help you balance China’s iconic landmarks with experiences that reveal a more personal side of the country.

Depending on your interests, a first journey might combine historic cities such as Beijing and Xi’an with natural landscapes, traditional crafts, local cuisine or contemporary Chinese cities.

We will also consider travel pace, transportation time and the overall flow of the journey rather than simply adding as many destinations as possible.

Yes. We work with experienced English-speaking guides who have extensive knowledge of China’s history, culture and local life.

For selected journeys, we can also arrange specialist or experience-based guides depending on the destination and activity.

Our goal is not simply to take you from one attraction to another, but to help you understand the places you visit and experience China more naturally.

Yes, selected journeys can include travel documentation support.

Some members of our wider team are experienced travel creators and China travel storytellers. Depending on your journey and requirements, we can arrange for your experience to be documented through photography and video, allowing you to take home more than memories.

This can be particularly valuable for milestone trips, family journeys, honeymoons and special celebrations.

We understand that many passionate travelers already have access to special fares through international flight-booking platforms, as well as the option to redeem miles for flights. We are more than happy to let you keep those benefits and avoid unnecessary travel costs.

Unless you specifically request international flights to be included, the cost of international airfare is not included in our travel quotations.

We can provide general guidance regarding entry requirements and the documents you may need for your journey.

However, visa and entry requirements can vary depending on your nationality, travel dates and current regulations. Travelers are responsible for ensuring that they hold the appropriate documents for their trip.

Note: Please ensure your passport remains valid for at least 6 months beyond your travel dates.

We select accommodation based on more than star ratings.

We consider location, design, service, comfort and how well the property fits the character of your journey.

Depending on your travel style, this might mean a luxury city hotel, a boutique courtyard property, a mountain retreat or a culturally distinctive stay.

Depending on your itinerary, transportation may include private vehicles, high-speed trains, domestic flights, airport transfers, taxis or other local transport.

We select transportation based on the most practical and comfortable way to connect each part of your journey.

For private journeys, dedicated vehicles and drivers can be arranged where appropriate.

There is no single best time to visit China.

China's enormous geographical range means that different destinations are at their best in different seasons.

Spring is ideal for gardens, flowers and cultural cities; summer is excellent for mountain and highland destinations; autumn brings clear skies and beautiful colors; while winter offers snow landscapes, quieter historic sites and warmer southern destinations.

The best travel period depends on the regions and experiences you are interested in.

For the best choice of accommodation and experiences, we recommend planning your journey at least 2–3 months in advance.

For peak travel periods, major public holidays, luxury properties or particularly complex tailor-made journeys, booking further in advance is recommended.

That said, we can also assist with shorter-notice trips, subject to availability.

We currently accept the following payment methods:

Ø Credit cards: Visa and Mastercard

Ø Bank transfer

Ø WeChat Pay and Alipay: Please check with your travel consultant to confirm whether these payment options are available for your booking.

Ø Other approved online payment methods, where available

Once your payment has been received and confirmed, your travel arrangements and related services will be secured.

Before making a payment

Please carefully check the following details before completing your payment:

Ø Traveler name(s)

Ø Travel dates and itinerary

Ø Selected services or options

Ø Payment amount and currency

Ø Cancellation and refund policy